Description
Customer success is about making sure customers get the outcome they bought for, so that they stay and grow. This short introduction explains what it is, how it differs from customer service and how to start doing it deliberately.
What the course covers
- What customer success is and how it differs from customer service and support
- Why it reduces churn and grows account value
- Launching a customer success function in a business
- Key roles and the metrics that matter
Who it is for
Account managers, sales and support teams, and business owners introducing or scaling a customer success approach.
Course details
- Duration: approximately 10 minutes
- Format: online, self-paced, with an end-of-course test
- Certificate: issued on completion and available to download from your training account
- Accreditation: CPD accredited
Part of our Customer Success series alongside Understanding the Customer, Communication and Relationship Management, Product Knowledge, Problem Solving and Troubleshooting and Renewals and Upselling.
This course is delivered online through WH eLearning. Work through it at your own pace on any device, pass the end-of-course assessment, and download your certificate straight away.
Buying for a colleague or an employee? Choose Buy for someone else and we will set up their training account and enrol them for you.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
