{"product_id":"introduction-to-customer-success-training","title":"Introduction to Customer Success Training","description":"\u003cp\u003eCustomer success is about making sure customers get the outcome they bought for, so that they stay and grow. This short introduction explains what it is, how it differs from customer service and how to start doing it deliberately.\u003c\/p\u003e\u003ch3\u003eWhat the course covers\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eWhat customer success is and how it differs from customer service and support\u003c\/li\u003e\n\u003cli\u003eWhy it reduces churn and grows account value\u003c\/li\u003e\n\u003cli\u003eLaunching a customer success function in a business\u003c\/li\u003e\n\u003cli\u003eKey roles and the metrics that matter\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eWho it is for\u003c\/h3\u003e\u003cp\u003eAccount managers, sales and support teams, and business owners introducing or scaling a customer success approach.\u003c\/p\u003e\u003ch3\u003eCourse details\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eDuration:\u003c\/strong\u003e approximately 10 minutes\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e online, self-paced, with an end-of-course test\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCertificate:\u003c\/strong\u003e issued on completion and available to download from your training account\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAccreditation:\u003c\/strong\u003e CPD accredited\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003ePart of our Customer Success series alongside \u003ca href=\"\/products\/understanding-the-customer-customer-success\"\u003eUnderstanding the Customer\u003c\/a\u003e, \u003ca href=\"\/products\/communication-and-relationship-management-customer-success\"\u003eCommunication and Relationship Management\u003c\/a\u003e, \u003ca href=\"\/products\/product-knowledge-customer-success\"\u003eProduct Knowledge\u003c\/a\u003e, \u003ca href=\"\/products\/problem-solving-and-troubleshooting-customer-success\"\u003eProblem Solving and Troubleshooting\u003c\/a\u003e and \u003ca href=\"\/products\/renewals-and-upselling-customer-success\"\u003eRenewals and Upselling\u003c\/a\u003e.\u003c\/p\u003e\u003cp\u003eThis course is delivered online through WH eLearning. Work through it at your own pace on any device, pass the end-of-course assessment, and download your certificate straight away.\u003c\/p\u003e\u003cp\u003eBuying for a colleague or an employee? Choose \u003cstrong\u003eBuy for someone else\u003c\/strong\u003e and we will set up their training account and enrol them for you.\u003c\/p\u003e","brand":"WH e-learning","offers":[{"title":"Buy for me","offer_id":54753538376018,"sku":"ihasco-20570-1","price":35.0,"currency_code":"EUR","in_stock":true},{"title":"Buy for someone else","offer_id":54753538408786,"sku":"ihasco-20570-2","price":35.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0427\/5666\/9597\/files\/Introduction-to-Customer-Success-aspect-ratio-16-9-1.webp?v=1789628188","url":"https:\/\/www.wh-elearning.com\/products\/introduction-to-customer-success-training","provider":"WH-Safety Consultancy Ltd. (WH eLearning)","version":"1.0","type":"link"}